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急聘「粤语客户服务代表」---知名外企
诸位好，「知名外企」急聘「粤语客户服务代表」
我公司有良好的企业文化，对客户服务代表的职业生涯规划尤为重视。
在这里，我们诚邀「注重个人发展平台或喜欢欧美企业文化」的有识之士加入
我们，无论是应届还是有工作经验，我们都有人力资源专家对您的职业定位。
如有意向，欢迎您将中英文简历投递至：linz@wicresoft.com 或者audreylin@live.cn ,我们将第一时间与您电话沟通，也欢迎您推荐您的朋友。）
职位描述，如下：
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Job Title: 粤语客户服务代表
Job Address：上海
Job Description
I. GENERAL SUMMARY
Respond to customer (either in Hong Kong or other Cantonese speaking area) inquiries via telephone communication and email transmission in an efficient and effective manner in Cantonese and/or English. Customer Service Agents support and troubleshoot  roduct issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
Job Requirement：
1. Good Cantonese speaking capability. Native Cantonese preferred.
2. Good oral and written English skills. (Equal to CET 6)
3. Diploma holder or equivalent work experience preferred.
4. 6 months experience in a customer support environment preferred.
5. Experience in an Internet company, financial institution or transaction processor preferred.
6. Strong proficiency with Microsoft Office and the Internet, including the ability to explain Internet functionality to customers via telephone or email.
7. Ability to function in multiple telephone and email queues covering several product lines.
8. Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
9. Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
10. Ability to develop and maintain professional working relationships with co-workers and peers.
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备注：投递的简历请注明消息来源，投递标题请按照「职位+姓名+信息来源（如：51job.com或某论坛）」填写，谢谢！
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發表於 2009-2-20 17:43:44